Frequently Asked Questions
Find answers to common questions about orders, products, payments, delivery and returns at the QUVVAT online store.
Orders & Payments
How do I place an order?
Select the products you need from the QUVVAT online store, add them to your cart and proceed to checkout. Enter your contact information and delivery address, then follow the instructions to complete your purchase.
What payment methods are available?
Payments are processed through Octobank / Octo. Available payment systems include Visa, Mastercard, Humo and Uzcard. Actual payment options are displayed at checkout.
Can I cancel my order?
If you wish to cancel your order, contact us as soon as possible by phone or email. Cancellation depends on the order processing status and whether it has been handed over for delivery.
How can I check my order status?
To check your order status, contact our support team and provide your order number and contact details.
Products & Sizing
How do I choose the correct bicycle size?
Please refer to our Size Guide. Size recommendations are approximate. The geometry of the specific model and the rider's individual measurements should also be considered.
Are all products genuine?
QUVVAT aims to offer genuine products from recognised cycling brands. Product-specific information is provided on each product page.
Can I check product availability?
Yes. If you have questions about availability, size or product specifications, please contact us before placing your order.
Delivery
Where do you deliver?
At the current stage, delivery is intended to be available within Tashkent, Uzbekistan. Delivery to other regions can be discussed individually.
How much does delivery cost?
Preliminary delivery terms: bicycle delivery within Tashkent — 150,000 UZS; accessories and components — from 25,000 UZS. The final cost is confirmed when the order is processed.
When will my order be delivered?
Delivery time is agreed with the Customer after order confirmation. Contact our team for delivery timing information.
Returns & Warranty
Can I return a product?
Returns and exchanges are handled in accordance with the laws of the Republic of Uzbekistan and the conditions stated on our Returns page. Please contact our team before sending an item back.
How can I request a refund?
To request a refund, contact us and provide your order number. Refunds for card payments are processed through the payment provider in accordance with applicable rules.
Do products come with a warranty?
Warranty terms depend on the product and its manufacturer. Please contact our team or check the relevant product page for warranty information.
Still have questions?
Contact the QUVVAT team. We will be happy to help with product selection, orders and delivery.
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